Pinnacle Digital Analytics: Delivering Key Insights via Cutting-Edge Customer and Network Analytics Solutions
The telecom industry is attracting a significant number of users making data transfer via a myriad of communication channels mammoth-sized. Thus conventional methods are no longer relevant in ensuring high customer satisfaction. Both private and government organisations have begun directing its focus on analytics as part of the digital transformation journey. Businesses are gradually beginning to harness the power of data science applications to streamline operations, create effective business and marketing strategies, maximize profits and visualize meaningful data. Businesses are now on the lookout for analytics platform providers with the ability to seamlessly deliver relevant and actionable insights for quicker decision making. Additionally, the solution provider should be equipped to assist the client with relevant knowledge and skill for leveraging the platform. However, most vendors serving this industry lack the right skill set, experience and solutions to ensure the smooth adoption of data analytics solutions.With over 100 man years of domain experience, Pinnacle Digital Analytics, headquartered in New Delhi, is spearheading this transition with its Next Generation Analytics Platform, Specta. The platform has been designed to deploy advanced algorithms and AI and ML tools to offer insight and actionable data that can be used for better decision making. What makes the implementation of this platform a unique value proposition is its ready-to-go use cases that act as a strong differentiator in the market as it assures quick deployments and a faster ROI. “We have lived the problems that customers face and hence we offer right use cases that address their challenges,” opines Shankar Halder, Founder and CEO at Pinnacle Digital Analytics.
Offering Feature-rich Benefits
The platform offers a large number of use cases built on customer usage
patterns, micro segmentation, device analytics, applications analytics and customer experience index. These deep analytics driven output help major stakeholders to derive quick value in enhancing revenue, taking proactive actions for ensuring distinct high quality service, identifying network issues in advance and taking corrective actions for delivering high quality experience and improving efficiency. The platform provides a holistic real-time view of critical network performance parameters through its streaming analytics technology. The real view on network experience offered by Specta enables effective resolution of customer complaint within a short timeframe. Additionally, it also permits a predictive view of degraded service for a proactive response. Moreover, the team of highly experienced professionals engineered the platform to run on COTS Hardware for reduced cost of ownership and faster rollout. “We have the right mix of talent and competency required for an effective analytics company - domain expertise, high quality software development skill, product management expertise, Data Science and data analyst professionals,” says Shankar.
He believes AI and ML technologies will continue to reshape the telecom landscape in the coming years and thus the company has enhanced its focus on developing a number of use cases in this space. The company has aligned itself with a development program with IITKanpur in order to accelerate its pace of development.
We have the right mix of talent and competency required for an effective analytics company - domain expertise, high quality software development skill, product management expertise, Data Science and data analyst professionals
He believes AI and ML technologies will continue to reshape the telecom landscape in the coming years and thus the company has enhanced its focus on developing a number of use cases in this space. The company has aligned itself with a development program with IITKanpur in order to accelerate its pace of development.
